Our Guarantee
We stand behind Lungora with a 60-day money-back guarantee. We want every customer to feel confident trying the product as part of their daily routine, without the risk of being stuck with a purchase that doesn't work for them.
How The 60-Day Window Works
The 60-day period begins on the date of your original purchase, as recorded in our order system. To be eligible for a refund, you must contact our support team within this window and request a return authorization before sending anything back.
How To Request A Refund
- Email support@getlungora.com with your order number and the email or name used at checkout.
- Our support team will confirm your eligibility and provide return instructions, including the return address.
- Ship the bottles back, including any unused and even empty bottles from your order, to the address provided.
- Once your return is received and verified, your refund will be processed to your original payment method.
Processing Time
Refunds are typically processed within 5 to 10 business days after we receive your returned bottles. Depending on your bank or card issuer, it may take an additional few business days for the refund to appear on your statement.
What The Guarantee Covers
The 60-day guarantee covers the product price of your Lungora order. Original shipping and handling charges, where applicable, are non-refundable. This guarantee applies to orders placed directly through the official Lungora ordering page.
Multi-Bottle Packages
If you purchased a multi-bottle package (such as the 3-bottle or 6-bottle package), the 60-day guarantee applies to the full package as purchased. We ask that you return all bottles from your order, whether opened or unopened, to complete the refund process.
Subscription Or Recurring Orders
If your order included a recurring or auto-ship option, contacting us for a refund within the guarantee window will also cancel any future scheduled shipments tied to that order.
Frequently Asked Questions About Refunds
Do I need to return the bottles to get a refund?
Yes. As part of our return process, we ask customers to send back all bottles from their order, including empty ones, to the return address our support team provides.
What if it has been longer than 60 days?
Refund requests submitted after the 60-day window has closed are evaluated on a case-by-case basis. Contact our support team to discuss your situation.
How long does it take to get my money back?
Once your return is received, refunds are typically processed within 5 to 10 business days, with your bank taking a few additional days to post the funds.
Who do I contact to start a refund?
Email support@getlungora.com or call our order status line at +1 323-417-0278 with your order details to begin the process.